Shipping policy
If an item is lost by USPS or UPS and does not include insurance, Black Thorn is NOT to be held liable, nor required to provide a refund.
It is strongly recommended to include 'Order Shipping Insurance' to your order at checkout.
We are not responsible for packages lost or damaged during transit. Once the package has left our headquarters and received by the shipping facility and a tracking number has been sent we are not liable for lost or damaged packages. Please contact the USPS customer support helpline. Call 1-800-ASK-USPS® (800-275-8777) M-F - 8:00 am - 8:30 pm ET Sat - 8:00 am - 6:00 pm ET Sun/Holidays - Closed.
International Orders: If your package is lost please contact your local customs office. Duties and taxes are assessed by customs and are the responsibility of the customer. Duties and taxes are calculated based on the items you ordered, the destination country, and the value of your purchase.
Order Shipping Insurance:
Coverage provided is for all risks of physical loss or damage from an external cause (subject to exclusions) while in transit. Coverage is on a package-by-package basis.
Damages - All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packing.
Lost Packages - If the claim is for loss the Insured must wait twenty (20) calendar days (Domestic shipments) or 40 calendar days (International shipments) before filing claim with SHIPSURANCE. If the shipment is sent by the United States Postal Service (USPS) or consolidators, complete claims must be submitted and received by SHIPSURANCE within one hundred and twenty (120) calendar days of the shipment date.
Once a claim has been accepted and approved by SHIPSURANCE, prompt payment will be made to the Insured.
No Funny Business! - By purchasing shipping insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious, or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000 (18 USC 1001). In addition, a civil penalty of up to $5,000 and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802). Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.